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Returns, Exchanges and Product Claims

Thank you for choosing our store as your supplier of footwear, clothing and accessories for CrossFit, weightlifting and HYROX. We understand that finding the perfect size and fit can sometimes be difficult, or you may simply change your mind about your purchase. We are here to make sure your shopping experience is as convenient and hassle-free as possible.

ONLINE FORM FOR EXCHANGES, RETURNS AND CLAIMS

How to return or exchange a product

If you would like to return or exchange an item, please follow these simple steps:

1. Prepare the product: Make sure the product is in its original condition, unworn and with all tags attached.

2. Complete the online form for returns and exchanges.

3. Pack the product. Include a note with the request ID that will be displayed after you submit the form.

4. Send it back to us at the following address:

Store Name: WORKOUT
Company: Zawoko NET s.r.o.
Sdtreet: Suchy vrsek 33
City: Prague 5
Zip code: 15800
Country: Czech Republic

Email: info@workout.eu
Phone: +420 775 564 689

What happens next?
Once we receive your package, we will process your exchange or refund as soon as possible. In the case of a refund, please allow a few business days for the transaction to appear in your bank account or on your credit card statement.

How to make a product claim

We recommend taking photos of the issue and contacting us by e-mail at info@workout.eu with the photos and a description of the problem.
We will provide you with our preliminary assessment and advise you on the next steps.

Alternatively, you can complete the form using the link above and submit your claim directly.

Return and Exchange Policy

You may return any unused item in new condition within 14 days of receiving it. Once we receive your package, we will either refund you the price of the product or send you the requested size or replacement item. If there is a difference in price, we will contact you to arrange payment or reimbursement of the difference.

• The customer is responsible for the original and return shipping charges, unless the return is due to our error or a product defect.
• Please allow 3–5 business days for us to process your return or ship an exchange.
• If shoes are returned without their original shoebox, if the shoebox is damaged, or if the shipping label is placed directly on the shoebox, a €10 fee will apply.
• Returns from non-EU countries will incur a 15% restocking fee.
• We do not accept used or damaged items for return or exchange.
• Cash-on-delivery parcels will not be accepted.
• For exchanges involving a different size, customers from non-EU countries are responsible for all shipping costs.
  
  

Need help?

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to make sure your experience with WORKOUT is as good as possible.